Provide Excellent Customer Service

Working with customers through online auction sites is the same as working with any other type of customer. Do your best to provide good customer service. If somebody isn¹t pleased with an item that they receive, do your best to replace the item or refund the money.

You may want to offer incentive programs to repeat winners. You could offer a discount after so many wins or even offer to do a free paper piecing after the person wins X amount of your auctions.

Always answer emails in a timely manner, ship items as soon as you receive payment and be polite in all of your correspondence.

When you have a successful auction, be sure to leave feedback for your buyer – but never leave feedback first. Let them leave feedback for you first then reciprocate with them.

Doing paper piecings on e-Bay can be a very profitable and enjoyable way to build your scrapbooking business. Do your research, and provide the services that people want and need.

When starting up a business, there are some things that you'll need to think about before jumping in.